Processing a refund on Paysafe Control Panel

Here’s how to process a refund on Netbanx Control Panel in partnership with Paysafe.

01 to process a credit card credit 

  1. Run an activity report for credit cards, and drill down to the transaction details page of the transaction you want to credit.
  2. On the transaction details page, click the Credit icon on the bottom right (green cross).
  3. On the Process Credit pop-up, complete the Merchant Trans. ID field. In the Amount field, enter the amount of the Settlement that you want to credit back.
  4. Click the Submit button. The Credits section at the bottom of the transaction details page shows the new Credit, with a status of Pending. .

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Online control panel Guide [PDF 1,39 MB]