New Visa refund policy

Apr 26, 2019

Here are a few details regarding Visa’s new refund policy for purchases made with a Visa card.

The Visa payment network has announced a change to the refund processing procedure. Previously, a refund could take up to 10 business days before appearing on the cardholder's account, resulting in a large number of unfounded chargeback.

01 what is changing?

Since April 13, 2019, refunds on Visa cards are processed in real time by the issuer, which is good news for Visa credit cardholders. This change, however, will bring a new reality; more refund transactions could be declined.



It is possible for a card issuer to decline a refund in real-time for a variety of reasons.

In order to deal with this situation, Visa now allows merchants to refund a transaction that originally took place on a Visa credit card with another means of payment (other Visa card, cash, debit, etc.) in one or more of following circumstances:

  1. The original account is no longer available or valid (e.g., the original card has been replaced due to expiration or being reported lost / stolen, or was a Visa Prepaid card that has since been discarded).
  2. The authorization request for the credit transaction was declined.
  3. The cardholder does not have a receipt or other proof of purchase from the original sale.
  4. The refund is made to a recipient of a gift (instead of to the cardholder who made the original purchase).
  5. The original sale took place on a Visa Prepaid card, which has since been discarded.


It is only possible to issue a refund on a Visa card if the initial purchase was on a Visa card as well.

For more information, consult the Visa business news.