FAQ Monetico Payment transfer

Mar 29, 2019

Please read this important information about changing your online payment solution.

01 WHEN WILL SUPPORT FOR THE MONETICO PAYMENT SOLUTION END?

November 4, 2019.

 

02 WHAT DOES THAT MEAN? 

Starting November 4, 2019, transactions will no longer be possible via the Monetico Payment solution you are currently using. As such, it is important to make a quick change to the new solution to ensure that your payment needs are met.

 

03 WHAT ARE THE PAYMENT SOLUTION CHOICES?

Our new range of solutions comprises three offers to better meet your needs. You can choose between the Invoicing solution, the Turnkey package or the Premium package.

Note that the Turnkey package and Premium package, in partnership with the Paysafe Group, now include online Accord D financing, Discover and JCB card support and new functionalities.

You must also choose one of these two packages if you want to offer batch payment, recurring payment or use the virtual terminal.

For further information, visit monetico.ca.

 

04 AFTER MAKING MY CHOICE, WHAT ARE THE NEXT STEPS? 

Our teams will adjust your file to reflect your choice. It will take about 10 business days to obtain all the necessary information to integrate and use your new solution.

Rest assured that your Monetico Payment solution will remain operational until you have everything you need to function using the new solution.

Certain Help Centre pages are also available to you; they contain details about the next steps. Be sure to consult this information, which includes a checklist and various requirements you must meet. 

 

05 WHAT SHOPPING CARTS ARE AVAILABLE WITH THE NEW ONLINE SOLUTION?

We keep the list of available shopping cart modules up to date on our Help Centre page

 

06 WILL MY IDENTIFIERS BE THE SAME? 

No. New identifiers will be required. They will be sent to you after you register for the solution that best meets your needs. After registering, Paysafe will email you new identifiers in order to access your control panel. 

 

07 WILL THE DATA SAVED IN MY CONTROL PANEL BE LOST?

Yes. Be sure to extract your transactional data before November 4, 2019. To do so, refer to our information video or our guide

08 WHO SHOULD I CONTACT FOR QUESTIONS?

For questions about registration, invoicing, deposits or fraud prevention

Contact Business Customer Service: 
514-397-4450
Toll-free 1-888-285-0015
Monday to Friday, from 9:00 a.m. to 5:00 p.m. Eastern time

 

For questions about the payment solutions, integration, technical problems or using the control panel 

Turnkey and Premium
assistance@paysafe.com
For integrators: integrations@paysafe.com

Invoicing
Contact Business Customer Service: 
514-397-4450
Toll-free 1-888-285-0015
Monday to Friday, from 9:00 a.m. to 5:00 p.m. Eastern time