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Monetico Mobile Frequently Asked Questions

Article content
  • Overview of Monetico Mobile
  • Accepting payments
  • Viewing transactions
  • Profile management
  • Security and confidentiality
  • Pricing
  • Troubleshooting
Monetico Mobile

What is Monetico Mobile?

Monetico Mobile is a solution from Desjardins that provides a simple, secure, affordable way to accept credit
card payments through a card reader connected via Bluetooth to a smart device.

What does the Monetico Mobile app do?

The Monetico Mobile app lets you accept credit card payments and see all the transactions you’ve processed. You can also enter transaction amounts, issue electronic receipts and track your activities in real time.

Where can I use Monetico Mobile?

Anywhere you have access to the Internet (through mobile data on your smart device or Wi-Fi). Monetico Mobile’s intelligent and secure design lets you quickly accept card payments no matter where you are.

Does Monetico Mobile work on all smartphones?

The solution is compatible with Android (Google) and iOS (Apple). You’ll need a smart device with one of these operating systems to use Monetico Mobile. Click here to see the list of compatible devices.

How do I sign up for Monetico Mobile?

Fill out the online form.

Where can I download the Monetico Mobile app?

You can download the app for free on Google Play or the AppStore.

How does the Monetico Mobile Keypad work?

The Monetico Mobile keypad is used to securely read chip credit cards via Bluetooth technology. You’ll need to wirelessly pair the keypad to your smart device for it to work. When your customers are ready to pay, all they have to do is insert their credit card and enter their PIN to authorize payment.

What is Bluetooth? How do I activate Bluetooth1 on my smart device?

Bluetooth is a wireless communication technology that works within a 10-metre range of your device. You can activate Bluetooth through the Settings menu in your smart device.

What is “pairing”? How do I pair my smart device with the Keypad?

Pairing means using Bluetooth to wirelessly connect your smart device with your Monetico Mobile keypad. You only have to do this the first time you use the service on your device. Afterwards, your smartphone will automatically recognize your keypad.

How do I turn on the Monetico Mobile Keypad?

Press the grey button on the left side of the keypad. The Monetico Mobile logo will appear on the keypad, and a few seconds later you’ll hear a beep that means the keypad is ready to be connected to your device. To turn off the keypad, just press the button again.

Is the app ever updated?

The Monetico Mobile app will be updated every so often to improve your user experience and add new features. You will be advised when a new version becomes available on the App Store or Google Play.

Can I change the password sent to me via email?

Yes. Select the Monetico Mobile icon on your smart device to open the app and enter the username and password you received by email. On the next screen, enter a new password to replace the temporary password. It must include 8 alphanumeric characters.

Can I use the Monetico Mobile app without a keypad?

Without a keypad, you won’t be able to accept payments. However, you can perform other tasks:

  • Provide refunds
  • Modify your profile
  • Change your password
  • Search/view transactions
  • Send a receipt

How is the Monetico Mobile keypad powered?

The keypad works on 2 AAA batteries. When the battery level is low, a security feature displays a warning message at start-up and then turns the keypad off in order to reduce the risk of it shutting down during a transaction.

How much data does a transaction use?

About 120 KB.

 

Contact us for more information or if you'd like to get a Monetico payment solution