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Monetico Mobile + Frequently Asked Questions

Article content
  • Overview
  • Accepting payments
  • Viewing transactions
  • Profile management
  • Security and confidentiality
  • Pricing
  • Troubleshooting
  • Issuing a refund
Monetico Mobile +

What is Monetico Mobile +?

Monetico Mobile + is a solution from Desjardins that provides a simple, secure and affordable way to accept credit and debit card payments. The solution uses Bluetooth1 to connect a card reader to your mobile device.

What does the Monetico Mobile + app do?

The Monetico Mobile + app lets you process credit and debit card transactions. You can enter transaction amounts, issue electronic receipts and track your activities in real time.

What is the Desjardins Billing and Expense Tracker ?

Monetico Mobile + also includes the Desjardins Billing and Expense Tracker. It lets you create quotes, generate invoices, track expenses, manage clients and suppliers, produce a catalogue of products and services, and access advanced reports. This tool is available on your mobile device or through an online portal on your computer.

Where can I use Monetico Mobile +?

Anywhere you have access to the Internet (through mobile data on your mobile device or Wi-Fi). The intelligent and secure design of Monetico Mobile + lets you quickly accept card payments no matter where you are.

Does Monetico Mobile + work on all mobile devices?

The solution is compatible with Android (Google) and iOS (Apple). You’ll need a mobile device with one of these operating systems to use Monetico Mobile +. Click here to see a list of compatible devices.

How do I sign up for Monetico Mobile +?

Simply fill out the application form.

Where can I download the Monetico Mobile + app?

You can download the app for free on Google Play or the App Store.

How does the keypad work?

The Monetico Mobile + keypad is used to securely read chip-enabled credit and debit cards via Bluetooth technology. You’ll need to wirelessly pair the keypad to your mobile device for it to work. When your customers are ready to pay, all they have to do is insert their credit card and enter their PIN to authorize payment.

What is Bluetooth? How do I activate Bluetooth on my mobile device?

Bluetooth is a wireless communication technology that works within a 10-metre range of your mobile device. You can activate Bluetooth through the Settings menu in your device.

What is “pairing”? How do I pair my mobile device to the keypad?

Pairing means using Bluetooth to wirelessly connect your mobile device with your Monetico Mobile + keypad. You only have to do this the first time you use the service on your device. Afterwards, your device will automatically recognize your keypad.

How do I turn on the Monetico Mobile + keypad?

Press the black button on the right side of the keypad. When you hear a beep, the keypad is ready to be connected to your mobile device. To turn off the keypad, just press the yellow key and the # key at the same time for a few seconds.

Is the app ever updated?

The Monetico Mobile + app will be updated every so often to improve your user experience and add new features. You’ll be notified whenever a new version becomes available on the App Store or Google Play.

Can I change the password sent to me via email?

Yes. The first time you log in, the screen to change your password will automatically appear.

If you want to change your password again later:

1. Open the Monetico Mobile + app on your mobile device.

2. Enter the merchant number (the one that starts with 0000), username and password you received by email.

3. Tap Menu in the top left corner and then select: Settings -> Merchant settings -> Change password. 

4. Follow the steps indicated on your mobile device.

Can I use Monetico Mobile + without a keypad?

Without a keypad, you’ll only be able to do quick sales in cash or by cheque. You can also use the Billing and Expense Tracker to generate quotes and invoices, enter your business expenses, create contacts and suppliers, and access reports.  

What is the battery life for the Monetico Mobile + keypad?

The battery life is about 72 hours in sleep mode or up to 50 transactions.

How much bandwidth does the Monetico Mobile + terminal use?

-       Every transaction requires approximately 2 to 8 KB

-       Every batch closure requires approximately 2 to 8 KB

 

1 The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG,   Inc., and use of such marks by the Fédération des caisses Desjardins du Québec is under license. All other trademarks and trade names are those of their respective owners. 

Contact us for more information or if you'd like to get a Monetico payment solution