Providing a refund on Mobile

01 from a mobile device

  1. Go to “Invoices”
  2. Select the transaction to refund
  3. Go to “Payment history” and tap once to open “Admin functions”
  4. Select “Refund”, enter the refund amount and follow the instructions on the keypad.


02 on your computer

  1. Go to “Invoices”
  2. Click “Invoices”
  3. Click the invoice number that you want to refund
  4. Check off the transaction box to display more icons;
  5. Click this icon 
  6. Enter the refund amount in the window that opens
  7. Click “Refund” again.

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