Migration in progress

Here’s some information about the migration process for your payment solution

01 YOU’VE RECEIVED YOUR MIGRATION LETTER

The migration process is very straightforward, and we’re here to help make sure that the process goes as smoothly as possible. 

 

  1. Step 1: You’ll receive a letter and a welcome kit from Global Payments.
  2. Step 2: A Global Payments representative will call you and schedule an appointment to replace your payment terminal. 
  3. Step 3: A Global Payments technician will come and disconnect your old Desjardins terminals. Then they’ll install your new ones. From that point on, you should only use your Global Payments solution.
  4. Step 4: A Desjardins advisor will contact you and explain how to return your old payment terminals.

Important

Some of these steps might be different depending on your location and what kind of payment solution you had. For example, if you had an online solution, you won’t have any terminals to replace. If this is the case, your letter from Global Payments will include more detailed instructions. 

02 ADDITIONAL INFORMATION 

Merchant profiles

Don’t worry—your merchant profile won’t change during the transfer to Global Payments. Your new payment solution will either be the same as the one you’re currently using, or even better. All of your current settings and services will also be transferred over during the migration. That includes your statement preferences, the options enabled on your terminal, the payment networks you accept, and whether you allow contactless payments.

Rates

Global Payments will honour the rates in effect in your Monetico agreement when you migrate. To learn more about the new billing procedure, check out the page for merchants who have completed the migration. 

Equipment

If your new payment solution requires any equipment (like a terminal or keypad), you’ll be sent a new equipment agreement from Global Payments. It will be included with your welcome kit. Read it over!

Any questions?

Contact Global Payments customer service at the number in your letter.