FAQ Votresite transfer

Oct 22, 2019

Please read this important information about changing your online payment solution.

Important

Please note that the announcement of the long-term partnership with Global Payments has no impact on the migration. The Monetico payment gateway will be deactivated in November 2019. If you want to ensure the continuity of payment services for your customers, a transfer to one of our new solutions is required. For more details on the partnership, see the FAQ.

01 WHEN WILL SUPPORT FOR THE MONETICO PAYMENT SOLUTION END?

November 30, 2019.

 

02 WHAT DOES THAT MEAN? 

Starting November 30, 2019, transactions will no longer be possible via the Monetico Payment solution you are currently using. To continue your e-commerce operations, you will need to be transferred to the new NETBANX solution offered in partnership with Paysafe. 

 

03 WHAT will be my new PAYMENT SOLUTION ?

You’ll still have the Turnkey plan, which means you’ll have the option to use advanced features like: 
•    Profile manager
•    Automatic billing information update service
•    More user-friendly administration and management tools

Your Turnkey pricing won’t change.

Note that the Turnkey package, in partnership with the Paysafe Group, now include online Accord D financing, Discover and JCB card support and new functionalities.

 

04 WHAT ARE THE NEXT STEPS? 

As a votresite.ca user, you will be automatically transferred on November 11, 2019. You don’t need to do anything. As soon as the transfer is complete, votresite.ca will send you an email with your login information for your new control panel. Rest assured that your Monetico Payment solution will remain operational until you have everything you need to function using the new solution.

Certain Help Centre pages are also available to you; they contain details about your new online payment solution. 

 

05 WILL MY IDENTIFIERS BE THE SAME? 

No. As soon as the transfer is complete, votresite.ca will send you an email with your login information for your new control panel.

 

06 WILL THE DATA SAVED IN MY CONTROL PANEL BE LOST?

Yes. Be sure to extract your transactional data before November 30, 2019. To do so, refer to our information video or our guide

07 WHO SHOULD I CONTACT FOR QUESTIONS?

For questions about registration, invoicing, deposits or fraud prevention

Contact Business Customer Service: 
514-397-4450
Toll-free 1-888-285-0015
Monday to Friday, from 9:00 a.m. to 5:00 p.m. Eastern time

For questions about the payment solutions, integration, technical problems or using the control panel 

Turnkey 
assistance@paysafe.com
For integrators: integrations@paysafe.com