FAQ Votresite transferOct 22, 2019
Please read this important information about changing your online payment solution.
01 WHEN WILL SUPPORT FOR THE MONETICO PAYMENT SOLUTION END?
November 30, 2019.
02 WHAT DOES THAT MEAN?
Starting November 30, 2019, transactions will no longer be possible via the Monetico Payment solution you are currently using. To continue your e-commerce operations, you will need to be transferred to the new NETBANX solution offered in partnership with Paysafe.
03 WHAT will be my new PAYMENT SOLUTION ?
You’ll still have the Turnkey plan, which means you’ll have the option to use advanced features like:
• Profile manager
• Automatic billing information update service
• More user-friendly administration and management tools
Your Turnkey pricing won’t change.
Note that the Turnkey package, in partnership with the Paysafe Group, now include online Accord D financing, Discover and JCB card support and new functionalities.
04 WHAT ARE THE NEXT STEPS?
As a votresite.ca user, you will be automatically transferred on November 11, 2019. You don’t need to do anything. As soon as the transfer is complete, votresite.ca will send you an email with your login information for your new control panel. Rest assured that your Monetico Payment solution will remain operational until you have everything you need to function using the new solution.
Certain Help Centre pages are also available to you; they contain details about your new online payment solution.
05 WILL MY IDENTIFIERS BE THE SAME?
No. As soon as the transfer is complete, votresite.ca will send you an email with your login information for your new control panel.