FAQ

What best practices should be adopted to prevent fraud?

Desjardins supports your fraud prevention efforts. For your security and that of your clients, it’s important to follow transaction guidelines. Your vigilance protects your business from fraud-related risks and provides your clients with a more secure environment.

What is PCI and what is its purpose?

The goal of the PCI DSS standard is to protect all data related to credit card use. During a transaction, sensitive information, including client credit card numbers, is transmitted, processed and sometimes stored for brief periods of time. To adequately protect this sensitive information at all stages of the transaction, PCI DSS requires that all payment industry stakeholders, whether card issuers, consumers or merchants, adopt security measures.

My contact information has changed. Do I need to let you know?

As a merchant, you receive a lot of important information from us. Notify us of any change to your business information on file (new business address, mailing address, phone or fax number) so we can contact you at whenever necessary.

Are contactless transactions secure?

Contactless payment is based on EMV chip card technology, so it offers increased security and protection against fraud. Contactless transactions are as secure as if the chip is inserted in the terminal.