FAQ

Can I change the password sent to me via email?

Yes.  The first time you log in, the screen to change your password will automatically appear. You can also change your password again later.

 

What does the Monetico app do?

The Monetico app lets you process card transactions. You can enter transaction amounts, issue electronic receipts and track your activities in real time.

What is Mobile?

Mobile is a solution from Desjardins that provides a simple, secure, affordable way to accept card payments through a card reader connected via Bluetooth to a smart device.

Where can I use Mobile?

Anywhere you have access to the Internet (through mobile data on your smart device or Wi-Fi). Mobile’s intelligent and secure design lets you quickly accept card payments no matter where you are.

Does Mobile work on all smartphones?

The Mobile solution is compatible with Android (Google) and iOS (Apple). You’ll need a smart device with one of these operating systems to use Mobile. Click here to see the list of compatible devices.

How do I sign up for Mobile?

Fill out the online form.

Where can I download the Monetico app?

You can download the app for free on Google Play or the App Store.

How does the iCMP keypad work?

The keypad is used to securely read chip-enabled credit and debit cards via Bluetooth technology. You’ll need to wirelessly pair the keypad to your mobile device for it to work. When your customers are ready to pay, all they have to do is insert their credit card and enter their PIN to authorize payment or tap their card on the keypad.

What is Bluetooth? How do I activate Bluetooth on my smart device?

Bluetooth is a wireless communication technology that works within a 10-metre range of your device. You can activate Bluetooth through the Settings menu in your smart device.

 

What is “pairing”?

Pairing means using Bluetooth to wirelessly connect your smart device with your iCMP keypad. You only have to do this the first time you use the service on your device. Afterwards, your smartphone will automatically recognize your keypad.

How do I turn on/off the keypad?

Press the black button on the right side of the keypad. When you hear a beep, the keypad is ready to be connected to your mobile device. To turn off the keypad, just press the yellow key and the # key at the same time for a few seconds.

Is the app ever updated?

The Monetico app will be updated every so often to improve your user experience and add new features. You will be advised when a new version becomes available on the App Store or Google Play.

Can I use the Mobile solution without a keypad?

Without a keypad, you’ll only be able to do quick sales in cash or by cheque. You can also create contacts and suppliers, change your password and send a receipt.

What is the battery life for the keypad?

The battery life is about 72 hours in sleep mode or up to 50 transactions.

How much data does a transaction use?

Every transaction requires approximately 2 to 8 KB. Every batch closure requires approximately 2 to 8 KB.