Gift card transactions

This section covers the main gift card transactions you can complete

01 Activating gift cards

Activate gift cards for a specific amount

From the home screen

  • Press F1 once. The terminal will display Retailer.
  • Press the green key. The terminal will display Transaction.
  • Press until the terminal displays Prepaid card.
  • Press the green key. The terminal will display Activation.
  • Press the green key. The terminal will display Amount.
  • Enter card value, then press the green key.
  • The terminal will display Use mag stripe. Swipe the gift card.
  • The terminal will display Password. Enter the admin password and press the green key
  • Two receipts will be printed.

02 Accepting gift card payments

Accept payment from a customer using a gift card.

From the home screen

  • Press F1 once. The terminal will display Retailer.
  • Press the green key. The terminal will display Transaction.
  • Press the green keyThe terminal will display Purchase.
  • Press the green keyThe terminal will display Amount.
  • Enter the purchase amount, then press the green key twice.
  • Swipe the gift card. 
  • Two receipts will be printed.

03 Checking the balance of a gift card

From the home screen

  • Press F1 once. The terminal will display Retailer.
  • Press the green key. The terminal will display Transaction.
  • Press the green key. The terminal will display Purchase.
  • Press until the terminal displays Balance inquiry.
  • Press the green key. Swipe the gift card.
  • Two receipts indicating the gift card balance will be printed.

04 Paying out the balance on a gift card

When required by law (e.g., in Quebec), cardholders with $5.00 or less remaining on their gift card are allowed to redeem for cash. This transaction lets them empty their card.

From the home screen

  • Press F1 once. The terminal will display Retailer.
  • Press the green key.  The terminal will display Transaction.
  • Press until the terminal displays Prepaid card.
  • Press the green key.  The terminal will display Activation.
  • Press until the terminal displays Cash remittance.
  • Press the green key.  The terminal will display Use mag stripe.
  • Swipe gift card. The terminal will display Password.
  • Enter the admin password and press the green key
  • Two receipts will be printed.

05 Reloading gift cards

Add more money to a gift card that has already been activated. This function is only available on reloadable gift cards and prepaid cards.

From the home screen

  • Press F1 once. The terminal will display Retailer.
  • Press the green key. The terminal will display Transaction.
  • Press until the terminal displays Prepaid card.
  • Press the green key. The terminal will display Activation.
  • Press until the terminal displays Reload.
  • Press the green key. The terminal will display Amount.
  • Enter the transaction amount on the terminal and press the green key.  
  • The terminal will display Use mag stripe.
  • Swipe loyalty card. The terminal will display Password.
  • Enter the admin password and press the green key
  • Two receipts will be printed.

06 Cancelling a gift card transaction

Cancel a purchase made with a gift card. Only possible during the same business day, if the batch hasn’t been closed. 

Important

You will need the original receipt with the reference number.

From the home screen

  • Press F1 once. The terminal will display Retailer.
  • Press the green key.   The terminal will display Transaction.
  • Press the green key.   The terminal will display Purchase.
  • Press until the terminal displays Cancellation.
  • Press the green key. The terminal will display Reference # and the reference number of the last transaction performed.
    • To cancel the most recent transaction, press the green key.  
    • To cancel a different transaction, press the yellow key to erase the reference number on screen. Next, enter the reference number for the transaction you want to cancel and press the green key. The terminal will display the amount of the transaction being cancelled. Press the green key to confirm,  then swipe the card. Enter the admin password, then press the green key  twice. 
    • To cancel a transaction using the card number, press and enter the admin password. Press the green key. Enter the card number into the terminal and press the green key. Two receipts will be printed.