Some tips and tricks if you have difficulties with your equipment or if you have technical problems.
- Communication error in IP mode
Disconnect and reconnect the power supply and make sure the network cable is connected. If that doesn’t solve the problem, disconnect and reconnect, in order:
1 - the power supply for the modem/router
2 - the payment terminal
- Communication error in dial-up mode
Disconnect and reconnect both ends of the phone wire and power supply.
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Help for technical problems [PDF 110 KB]