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Help centre

Welcome to the Monetico help centre!

This section is to help you find answers to your questions about Monetico payment solutions.

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Payable Package

User Guide Payable Package

The Invoices Package allows customers to use their payment card to securely pay invoices over the Internet. The invoice uploading function allows the merchant to import a batch of invoices into...

Payment Services Agreement

The merchant payment services agreement has been reviewed, and some sections have been modified. These are the sections that have changed since the last version: • Section 2 -...

Revised Fees

New Mastercard fee On November 1, 2017, MasterCard raised the interchange for card-not-present transactions. Though the increase has a significant impact on Desjardins, we have not yet applied...

Fraud prevention

Best practices for preventing fraud Be vigilant to protect your business from fraud-related risks and offer your clients a more secure environment. Regularly change your administrative...
Monetico Mobile +

Fingerprint and facial recognition unlock

By enabling the fingerprint and/or facial recognition unlock features to gain access to the Monetico Mobile + App, you accept the following terms of use. These terms are in addition to the...